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KPI Dashboard · BSC 2026
| Perspektif | KPI | Target | Aktual | PIC | Status |
|---|---|---|---|---|---|
| Financial | Revenue Growth Rate | Rp 30M (20% YoY) | Rp 15.2M | Sales | Progress |
| Financial | Collection Rate | >75% | 67% | Sales | Progress |
| Customer | CSAT Score | >=4.5/5 | 4.2/5 | Sales | On Track |
| Customer | Branding Position (KSF) | 2 Event + Portal ISP | In Progress | Sales/Markom | Progress |
| Internal | ERP Integration (Accurate) | Complete | 30% | NPO | At Risk |
| Internal | Standar Dokumen Ops (SOP/Kebijakan) | Complete | 65% | NPO | Progress |
| Internal | Migrasi Proses Dokumen | Complete | 40% | NPO | Progress |
| Internal | Pengurusan Jartup & ULO | Complete | 50% | NPO | Progress |
| Internal | Digitalisasi Aset & Tiket Gangguan | Complete | 15% | NPO | At Risk |
| Learning | Sertifikasi Nasional/Internasional | 1 sertifikasi | 0/1 | All KLBD | At Risk |
| Layanan | Revenue 2026 | Share |
|---|---|---|
| Subduct | Rp 19,82M | 53.09% |
| Bandwidth | Rp 9,35M | 25.04% |
| Pemanfaatan Pair Fiber Optik | Rp 7,54M | 20.19% |
| Colocation | Rp 435Jt | 1.16% |
| Umum | Rp 195Jt | 0.52% |
| TOTAL | Rp 37,34M | 100.00% |
| Bulan | Provider / Tenant | Layanan | Nilai (Rp juta) | Tipe | No. PO | Status | Catatan | |
|---|---|---|---|---|---|---|---|---|
| Jan 2026 | Indonet | Bandwidth | 4.4 | Luncuran | PO-2026-001 | Tertagih | ||
| Jan 2026 | Indosat | Bandwidth | 2.4 | Luncuran | PO-2026-002 | Tertagih | ||
| Feb 2026 | Telkom | Bandwidth | 1.6 | Luncuran | PO-2026-003 | Tertagih | ||
| Feb 2026 | XL Axiata | Subduct Lease | 3.1 | Luncuran | PO-2026-004 | Terbill | ||
| Mar 2026 | Moratel | Subduct Lease | 1.0 | Luncuran | PO-2026-005 | Tertagih | ||
| Mar 2026 | Icon Plus | Bandwidth | 0.8 | Luncuran | PO-2026-006 | Tertagih | ||
| Mar 2026 | PT Samsung SDI | CCTV | 0.9 | New | PO-2026-007 | Pending | ||
| Apr 2026 | Indonet | Core Lease / Fiber Optik | 1.0 | Luncuran | PO-2026-008 | Terbill |
| # | ISP | Links | Revenue (Rp juta) | Avg/Link |
|---|---|---|---|---|
| 1 | Indonet | 70 | 4,406 | 62.9 |
| 2 | Indosat | 23 | 2,370 | 103.0 |
| 3 | Telkom | 50 | 1,613 | 32.3 |
| 4 | Icon Plus | 10 | 811 | 81.1 |
| 5 | Moratel | 12 | 793 | 66.1 |
| 6 | Hanastar | 5 | 509 | 101.7 |
| 7 | Ionnetwork | 10 | 461 | 46.1 |
| 8 | IPTK | 8 | 373 | 46.6 |
| 9 | Linknet | 6 | 363 | 60.4 |
| 10 | Whiz | 1 | 135 | 135.0 |
| 11 | Iforte | 3 | 96 | 32.0 |
| TOTAL | 198 | 11,930 | — |
| # | Provider | Pairs | Revenue (Rp juta) |
|---|---|---|---|
| 1 | Indonet | 8 | 1,013 |
| 2 | Lintasarta | 4 | 544 |
| 3 | TBG | 3 | 376 |
| 4 | Weave | 2 | 207 |
| 5 | IMS (11 bln) | 2 | 190 |
| 6 | Xenith | 1 | 168 |
| 7 | Lightstorm (8 bln) | 2 | 121 |
| 8 | Artamedia | 1 | 104 |
| 9 | Hostnet (1 bln) | 2 | 23 |
| TOTAL | 25 | 2,746 |
| # | Provider | Subducts | Revenue (Rp juta) |
|---|---|---|---|
| 1 | Moratel | 3 | 1,004 |
| 2 | XL (3 subducts) | 3 | 809 |
| 3 | XL (8 subducts) | 8 | 580 |
| 4 | Multitech | 2 | 576 |
| 5 | Telkomsel | 1 | 432 |
| 6 | NAP | 3 | 408 |
| 7 | Lightstorm | 3 | 352 |
| 8 | MV Net (8 bln) | 1 | 320 |
| 9 | JLM | 2 | 264 |
| 10 | Iforte | 2 | 240 |
| +Xenith, Sokka, Fiberstar (+357) | |||
| TOTAL | 28 | 4,985 | |
| Deal | Partner | Tanggal | Durasi | Nilai (Rp juta) | Keterangan |
|---|---|---|---|---|---|
| Moratel IRU | PT Moratel | 28 Jul 2025 | 15 tahun | 12,500 | 11 subducts — extension dari 2021; bound untuk hyperscaler |
| Xenith IRU | PT Xenith IG | 28 Jul 2025 | 20 tahun | 46,708 | 6 rute fiber + maintenance 1,868M; lebih banyak IRU 2026 |
| XL Subduct Lease 2 | XL Axiata | 23 Jun 2025 | 68 bln (5Y8M) | 5,805 | 3 subduct PDG JC1 — reinforce dari XL x8 (2022) |
| MoU PT JIEP | PT JIEP | 13 Nov 2025 | — | — | FO network & ICT services — kawasan industri baru |
| Inisiatif | Aktivitas | Status | Target | Keterangan |
|---|---|---|---|---|
| Event KLBD 2026 | Join event / exhibitor sales | On Track | Q2 2026 | 1 event selesai |
| Portal ISP & Tenant (NPO) | Development portal digital | Planning | Q3 2026 | — |
| Chatbot & Omnichannel | Implementasi support system | Planning | Q3 2026 | — |
| Survey Kepuasan Berkala | Survei ISP & pelanggan | Q1 Done | 4x/tahun | Hasil: 4.2/5 |
| Loyalty & Referral Program | Program launching | Belum | Q4 2026 | — |
| KPI / Milestone | PIC | Progress | Target | Catatan |
|---|---|---|---|---|
| ERP Integration (Accurate) | NPO |
30%
|
Q3 2026 | Ongoing |
| Standar Dokumen Ops (SOP/Kebijakan) | NPO |
65%
|
Q2 2026 | Draft tersedia |
| Migrasi Proses Dokumen | NPO |
40%
|
Q3 2026 | - |
| Pengurusan Jartup & ULO | NPO |
50%
|
Q4 2026 | Sedang berproses |
| Digitalisasi Aset & Tiket Gangguan | NPO |
15%
|
Q4 2026 | - |
| Aktivitas | Peserta | Jadwal | Status | Keterangan |
|---|---|---|---|---|
| Program Mentorship | All KLBD | Q1–Q4 2026 | Running | 2 sesi selesai |
| Workshop Soft Skill & Teknologi | All KLBD | Q2 2026 | Planned | — |
| Sertifikasi Nasional/Internasional | Min. 1 orang | Q3 2026 | Belum mulai | Identifikasi target sertifikasi |
| Hackathon Internal KLBD | All KLBD | Q3 2026 | Planned | — |
| Knowledge Sharing | All KLBD | Q1–Q4 2026 | Running | 3 sesi done |
